What's New

CCC Information Services Inc. Acquires Integrated Collision Management

Move continues CCC's commitment to delivering leading workflow solutions to collision repairers

Chicago, IL - April 3rd, 2007 - CCC Information Services Inc. announced today it has acquired Integrated Collision Management, a leading provider of shop management software to the collision industry. Today’s move underscores CCC’s commitment to helping repair facilities improve productivity throughout the repair process.

“Integrated Collision Management has a talented team and we look forward to working with them as we further develop our comprehensive repair workflow solutions,” said Jim Dickens, Senior Vice President of CCC’s Automotive Market. “This relationship also brings together two organizations with a shared customer base, which will enable us to assure complete service and support to our mutual clients.”

The Integrated Collision Management team will continue to sell, service and support its existing product line. CCC and Integrated Collision Management are committed to delivering the same high quality products and service that Integrated Collision Management customers have grown to expect.

“We look forward to working with CCC to combine our expertise in the area of shop management with its industry knowledge and commitment to quality to help the industry on a larger scale,” said Ed Cardenal, Chief Operating Officer, Integrated Collision Management.

About Integrated Collision Management - Integrated Collision Management software is a Windows based management system designed to meet the needs of collision repair shops of all sizes. Integrated Collision Management was founded in 1997.

About CCC - CCC Information Services Inc. provides leading automotive claims and repair solutions that drive efficiencies and enable its clients to make smarter decisions in every step of the process. CCC delivers integrated products and deep industry insight to clients through its network of insurers, repair facilities and information providers. CCC’s network includes 350 insurance carriers, in excess of 22,000 repair facilities and information from more than 30 data providers that has resulted in the industry’s most comprehensive data warehouse of claims file information. For more information about CCC Information Services Inc., visit our Web site at www.cccis.com or contact John Harris of CCC at 312-229-2693.

This page displays all the newest changes and features to ICM and to our web page. It also shows what we are working on and when it can be expected to be released.

May, 2006 - ICM 3.3.2 released

New Features allow you to:

New reports and various enhancements to existing reports:

8000 - allows user to print customer labels
5715 - Credit Memo by vendor with balances
5510 - Sales tax detail
3410 - Hourly employee timecard by date
3420 - Hourly employee timecard by RO

New time clock feature for administrative employees.
Improved performance on Import, Update and Merge functions.
Payroll screen - Added Pay by Percentage payroll feature.
Labor Assign screen - Improved Job Costing visibility on Labor Assign screen.
Invoice screen - Allow credit requests and invoicing of actual vendor credits.

October, 2005 - ICM 3.3.1 released

New Features allow you to:

New time clock feature for hourly employees.

Employee is able to clock in and out of time clock. Employee can be set up to clock on only the jobs they have been assigned or any job in the shop.
User friendly Manage Time Cards Screen. It allows the manager to see who clocked in and if they have exceeded the assigned hours.
Time Clock screen allows for touch-screen functionality for shop floor usability.

New reports and various enhancements to existing reports.

2510 - This report can be sorted by "hat" number
2400/2560 - A column for the hat number has been added to this report.
6130 & 6140 - Sales Journals by Ins. Company and Referral source.
2610/2611/2612 - Cycle time by referral, estimator and insurance company.

New User Setup

A "Check All" button in each tab allows for quicker setup.
Setup wizard has stricter security access.
3 new options have been added to Access tab.

February, 2005 - ICM 3.3 released

New Features allow you to:

Various Status screen changes.

User can now add, remove, and order any of the fields on the screen, this allows each individual the freedom to tailor the screen to their own needs.
Color coded dates and labor assignment.

New reports and various enhancements to existing reports.

5700 - Credit Memo by Vendor
5710 - Credit Memo by Vendor not received
5500/5510 - "Actual Out" date and "Close Date" filter has been added
2210 - This report can be sorted by claim number

You can now import estimates in ADP EMS format.
Parts order screen.

User can now add notes to individual PO.

Parts Invoicing and Parts Reconciliation report 7150

Newest received part shows up on parts line instead of at the bottom of the 7150 as "Not on RO"
Credit memo has a place for the original invoice number to be recorded
Check box in invoice screen confirming credit memo has been received
Parts labels can be formatted in MS Word so you can personalize your own template

October, 2004 - ICM 3.2.1 released

New Features allow you to:

New Audit Tool - allows user to audit the estimate.
Ability to print out Key, Placard, and Hat information.
You can now import Mitchell EMS estimates.

January, 2004 - ICM 3.2 released

New Features allow you to:

New Images tab - allows the user to store and print images by RO number.
New company calendar feature - allows user to see scheduled in and scheduled out RO's.
Total loss - calculates the rate x days and gives a total for storage.
9 new reports:

2425 - Vehicles scheduled out by Technician
2515 - RO's in Process by Insurance company
3250 - Labor Detail by assigned date
3450 - Pay period by RO
5700 - Credit Memo's by Vendor
6407 - Job Cost/Gross Profit Summary by Closed Date
6335 - Job Cost/Gross Profit by Car make
6440 - Job Cost/Gross Profit Detail by Car make
6445 - Job Cost/Gross Profit Summary by Car make

Notes can now be attached to Coversheet
Print labels and view parts recon from PO screen.

March, 2003 - ICM 3.1 released

New Features allow you to:

New Sales Forecast Report (1800) added.
New All Parts not Received Report (2765).
New Audit Rules feature and report.
New RO Data Mail Merge (2800)
You can now use Mitchell EMS.
New Primary Technician Feature in labor assign screen.
New Parts features in Status Screen.
New Export to Autowatch.
New payment type - Discover.
Integration with ERA Dealership software.

July, 2002 - Automate 2002.003 released

New Features allow you to:

New Open RO and Close RO macros added.
New Timecard screen feature added.
New Completed date added.
New Cycle Time reports (2600, 2610 and 2620).
New Parts Returned report (5470).

December, 2001 - Automate 2002 released

New Features allow you to:

New report "Sales Journal Summary by Zipcode (6250)" added.
New report "RO's in Process with Technician (2580)" added.
New report "Cover Sheet" added.
View labor hours added to report "Scheduled In (2450)".
New CSI comma delimited file.
New "class" field added to QuickBooks export to support multi-store locations.
"Hat number" field added to RO screen.
"No Show" option added to Total Loss tab.

June, 2001 - Automate 2001 released

New Features allow you to:

Archive by RO number and retrieve by RO number.
Faster Payroll screen and invoice screen.
Updated online center.
Create new DR from existing RO.

October, 2000 - Automate 2000.08 released

New Features allow you to:

Integration with Business Works Accounting Software.
Track rental cars on status screen.
Production date, mileage in and out fields.
New Gross Profit reports.
Look up by closed or open RO's.

April, 2000 - Automate 2000.04 released

New Features allow you to:

See date and time RO's, customer payments, and invoices were exported to accounting software.
See car status on payroll screen.
E-mail part orders to vendors.
New parts tracking reports.
New user security features.

November, 1999 - Automate 2000.01 released

New Features allow you to:

Easily change and adjust sales and cost centers for improved job costing and faster closing.
View complete, up to date part and labor data for an RO with 1 click in the RO window.
Log key transactions for auditing (deleted data, etc.).
Size windows to display more information.
Lock Pay Periods after completion for increased security.
Interface with MAS 90 accounting
Interface with ACT! for better customer relationship management.
Quickly configure all installation parameters using the Setup Wizard.
Utilize MANY new reports with a new intelligent numbering system.
Work faster and more accurately due to the resolution of several bugs.

July, 1999 - Automate 2000 released

New Features allow you to:

Change system setting and preferences easily on site.
Interface to ShopProbe time tracking for easy labor tracking to RO's.
Interface to EazyImage Digital Imaging.
Automatically E-Mail status of any or all vehicles in process to customers and adjustors.
Quickly do detailed parts tracking of all parts on jobs.
Job Cost using many new cost centers including Towing, Storage, Hazardous Waste, Rental Car.
Utilize MANY new reports with a new intelligent numbering system.
Work faster and more accurately due to the resolution of several bugs.

May, 1999 - AutoMate Version 1.9906 released

New Features allow you to:

Receive and Return parts even more easily using the new parts system.
Interface directly to any CIECA compliant estimating system such as CCC Pathways and Mitchell Ultramate 4.0 (June release).
Utilize many new analytical reports.
Work faster and more accurately due to the resolution of several bugs.

April, 1999 - AutoMate Version 1.9904 released

New Features allow you to:

Interface directly to any CIECA compliant estimating system such as CCC Pathways and Mitchell Ultramate 4.0 (June release).
Print new reports showing exactly what data was sent to your accounting system.
Print many reports at once using the newly re-designed reporting interface.
Utilize many new analytical reports.
Easily enter dates by clicking on a graphical calendar.
Work faster and more accurately due to the resolution of several bugs.

January, 1999 - AutoMate Version 1.0199 released

New Features allow you to:

Assign Technician using hourly, flat rate, or commission.
Control user security to almost any feature of the system.
Automatically E-Mail customers with vehicle status.
Close/Re-Open RO's.
Work faster and more accurately due to the resolution of several bugs.

November, 1998 - AutoMate Version 1.1198 released

New Features allow you to:

Export data automatically to Quickbooks accounting.
Work faster and more accurately due to the resolution of several bugs.

September, 1998 - AutoMate Version 1.0998 released

New Features allow you to:

Assign Technician using commission rate calculation.
Modify user security for several important tasks.
Archive and Restore data.
Easily enter dates using many special keys.
Work faster and more accurately due to the resolution of several bugs

July, 1998 - AutoMate Version 1.0798 released

New Features allow you to:

View actual, forecast, and goal job cost on screen while the job is still in progress.
Run several additional reports based on the referral source of a job.
Enter parts and sublet invoices more easily and accurately.
Customize the notes at the bottoms of RO's and PO's.
Add additional notes to RO status and have them print on reports.
Use the improved menu system to easily find the option you're looking for.
Utilize many new reports including extensive sales and gross profit journals.
Work faster and more accurately due to the resolution of several bugs

May 27, 1998 - New ICM Web Site placed on-line

May 13, 1998 - AutoMate Version 1.0598 released

New Features allow you to:
- Monitor progress of many computer intensive tasks such as importing and updating from estimating systems.
- Merge different estimating system files into existing RO's. You can now start an RO in ICM and use the estimating system to update it later.
- Receive and track parts much more easily and accurately. Track all parts on a job and automatically remember price increases and additional parts. Also track credits and print credit invoices.
- Print additional and improved reports including:
  - Production (work in process) reports (improved)
  - Jobs Captured (some new, some improved)
  - A/R (some new, some improved)
  - Vendor Purchases (some new, some improved)
  - Purchases by RO (new)
  - Total Loss billing (new)
- Clear out import and update queues so you don't have to dig through old jobs.
- Look up RO's by claim number.
- Work faster and more accurately due to the resolution of many bugs.

March 30, 1998 - ICM Version 1.02 released

New Features allow you to:
- Enter new Damage Reports directly in ICM. No need to always import from estimating system.
- Modify labor and sales tax rates. "Rates" tab added to Damage Report and Repair Order window.
- Change DR and RO line items and rates that were imported from estimating systems.
- Track Total Loss vehicles. Enter appropriate charges in new "Total Loss" tab added to RO Window.
- View the Estimating System file number in windows and printed DR's/RO's.
- Use improved Help screens including "About" window.
- Speed performance when importing and updating files from estimating systems.
- Work faster and more accurately due to the resolution of many bugs.